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Complaints Policy and Procedure

We are committed to providing a high level service to our customers. If you do not receive satisfaction from us we would appreciate you telling us about it. This will help us to improve our standards.

If you have a complaint please contact us in writing, detailing your complaint.  You can do this by email to support@amdas.co.uk or by post to Amdas Consultancy Ltd, 104 Craven House, 121 Kingsway, London, WC2B 6PA.

Upon receipt of this complaint we will write to you acknowledging your complaint and asking you to confirm or further explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 5 working days of us receiving your complaint.

Next steps

  • We will then start to investigate your complaint. This will normally involve the following steps;
    • We may ask the member of staff who dealt with you to reply to your complaint
    • We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.
  • Should it be necessary we will then invite you to a meeting to discuss and hopefully resolve your complaint. This will be done within 3 days of the end of our investigation.
  • Within 2 days of the meeting we will write to you to confirm what took place and any solutions that have been agreed with you.
  • If you do not want a meeting or it is not possible we will send you a detailed reply to your complaint. This will include suggestions for resolving the matter. This will be done within 5 days of completing the investigation.

If you are not satisfied with the response you may contact one of the Company Directors, details of which will be included in our reply to the complaint.

At this stage, if you are still not satisfied you can write to the REC, our trade association of which we are a member marked for the attention of theCustomer Contact Team, REC, Albion House, Chertsey Road, Woking, Surrey, GU21 6BT or by email to info@rec.uk.com.

If we have to change any of the time scales above, we will let you know and explain why.